About us

Alawael Surveying & Loss Adjusting, known today as Jo-Adjusters.

Since the first day we strived to build a reputation for claims excellence. We put the customer first, recruit the best talent in the sector, and rely on experienced loss adjusters who manage claims from start to finish, reducing claim life cycles and controlling cost for insurers, brokers and their clients.

Panoramic view of Amman, Jordan at sunrise, with the Jordanian flag flying over the pale limestone city.

Our mission

To be passionate about customer service and continually strive to be better tomorrow than we were yesterday, working in partnership with our clients to deliver the very best in claims handling and loss adjusting.

Our vision

To be recognised for delivering a first class claims service which demonstrates the importance that insurance brings.

The values behind every claim we handle.

Passion

We recruit and support people who demonstrate passion for what they do, go the extra mile for the customer, and strive for continuous improvement.

Trust

We empower our team to do the right thing and act with integrity. We communicate clearly, and keep the customer in our mind at all times.

Flexibility

We are not afraid of change. We embrace technology and listen to our clients' needs in order to deliver new and bespoke claims solutions.

Global network, local team

The exclusive Sedgwick Alliance partner for Jordan, Iraq, Lebanon & Syria.

The Sedgwick Alliance is a global network of approved claims management and loss adjusting firms. Sedgwick is one of the world's largest claims management companies, with nearly 30,000 colleagues across 65 countries. Working exclusively with them, we deliver global service standards backed by our own local expertise.

Community services

Insurance for All

Our social responsibility programme, offered free of charge to schools and universities. Our adjusters visit students to explain what insurance is, the types of cover available, and the benefits it brings, building insurance awareness in the communities we serve.

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