Privacy Policy

1. The Data We Collect

We collect data to provide and improve our services. Depending on how you interact with us, we may collect:

• Standard Personal Data: Name, email address, phone number, physical address, job title, and company name.
• Claim & Assessment Data: Information necessary for loss adjusting, risk assessments, and claims processing.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar tracking technologies.

2. Purpose and Legal Basis for Processing

We process your personal data based on the following legal grounds, primarily relying on your explicit and prior consent:

• Contractual Necessity & Service Delivery: To execute our duties in loss adjusting, risk engineering, and claim assessments.
• Consent: To process specific data requests or use non-essential website cookies. You have the right to withdraw this consent at any time.
• Legal Obligation: To comply with Jordanian laws, regulations, and tax requirements.

3. Data Sharing and Disclosure

We strictly do not sell, trade, rent, or share your personal data with any third parties for marketing, commercial, or any other unauthorised purposes.

Your data is kept strictly confidential and is only shared under the following two exceptions:

• Insurance Companies & Principals: As an essential part of our core operations, we share the necessary data exclusively with the instructing insurance companies, reinsurers, or principals involved in your specific claim, loss adjustment, or risk assessment process.
• Legal Authorities: We will disclose personal data only when explicitly mandated by Jordanian courts, law enforcement, or authorized government entities in compliance with the law.

4. Cross-Border Data Transfers

In the event that your data must be transferred outside the Hashemite Kingdom of Jordan (e.g., communicating with international reinsurers or partners), we ensure that the recipient country provides a level of data protection equivalent to the Jordanian Personal Data Protection Law. If not, transfers will only occur under approved legal exceptions or with your explicit prior consent after informing you of the potential risks.

5. Data Retention

We retain your personal data only for the duration necessary to fulfill the loss adjusting and insurance assessment purposes outlined in this Privacy Policy, or as mandated by Jordanian statutory retention periods (e.g., commercial or tax laws). Once the purpose is fulfilled or you successfully request deletion, we will securely erase your data or permanently anonymise it.

6. Data Security and Breach Notification

We implement appropriate technical, administrative, and physical security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. In the unlikely event of a data breach that poses a risk to your privacy, we will immediately notify you and the Jordanian Personal Data Protection Unit within the legally mandated timeframes.

7. Your Rights as a Data Subject

Under the Jordanian Personal Data Protection Law, you hold the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate, incomplete, or outdated data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your data when it is no longer needed, or if you withdraw your consent.
• Right to Withdraw Consent: Revoke your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Restrict Processing: Request a limitation on how we process your data under specific conditions.
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format to transfer it to another controller.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

9. Contact Us and Data Protection Officer

To exercise your rights, ask questions about this policy, or file a complaint regarding our data handling practices, please contact us:

• Company Name: Alawael Surveying Loss Adjusting Co, (Jo-Adjusters)
• Email Address: info@jo-adjusters.com
• Phone Number: +962 6 5523424
• Physical Address: Amman, Jordan

You also have the right to lodge a complaint directly with the Personal Data Protection Unit at the Jordanian Ministry of Digital Economy and Entrepreneurship if you believe your rights have been violated.