Services

Five lines of business, one dedicated team.

Experienced adjusters manage every claim from first notice to final settlement, reducing life cycles, controlling cost, and keeping people informed along the way, whether the loss occurs inside Jordan or beyond it.

Property

Our experienced, proactive adjusters manage all types of property claims, from small accommodation losses to huge industrial plants. We go beyond valuation, working to mitigate the loss and achieve real cost savings for insurers and their clients.

Construction & Engineering

We assemble specialist personnel for a rapid response on site. Our expertise covers Construction All Risks (CAR), Erection All Risks (EAR), Machinery Breakdown, and Contractor's Plant and Machinery (CPM), keeping projects moving.

Marine

Drawing on deep experience in cargo in-transit, we deal efficiently and economically with your loss, from pre-risk survey and loss prevention through to recovery, subrogation and salvage, by vessel, air or inland transit.

Motor

We handle all types of motor claims, including cars, commercials, motorcycles, classic and specialised vehicles, as well as heavy equipment breakdown across the forestry, construction and farming sectors.

Financial Loss & Monetary Risk

Specialist handling of losses caused by theft, employee dishonesty and electronic fraud, covering Banker's Blanket Bonds, armoured vehicle insurance, fidelity guarantees and cash-related covers.

How we handle your claim

One adjuster, accountable from first notice to final settlement.

01

Instruction & first contact

We acknowledge your instruction promptly, confirm the scope of cover under review, and make first contact with the insured, so no one is left waiting to hear from us.
02

Survey & investigation

Our adjuster attends site, examines the damage, gathers documentation and statements, and establishes the cause and extent of the loss. Where a loss is urgent, we mobilise to protect property and mitigate further damage.
03

Assessment & reporting

We quantify the loss, test it against policy terms, and issue a clear, evidence-based report, written so that underwriters, brokers and the insured can all act on it.
04

Settlement & recovery

We support settlement through to close, and where a third party is liable we pursue subrogation, recovery and salvage to reduce the net cost of the claim.

Why insurers instruct us

A single point of accountability

One experienced adjuster owns the claim end to end, with no handovers and no repeating the story.

Regional reach, local presence

Coverage across Jordan, Iraq, Lebanon and Syria, handled by a team on the ground.

Global service standards

As the exclusive Sedgwick Alliance partner, we apply international standards locally.

Specialist lines, in one firm

Marine, aviation, energy and financial risk expertise alongside the everyday lines.

Specialist claims services

Alongside our five core lines, we provide focused support wherever a claim demands particular expertise.

Claims Management

Pre-Risk Survey

Claims Presentation

Catastrophe Response

Large Shipment Route Investigation

Aviation Claims & Liabilities

Cargo and Hull Claims

Energy Claims

Liabilities and Casualties Claims

Start to finish

One adjuster manages the full claims life cycle.

Regional

Coverage across Jordan, Iraq, Lebanon & Syria.

Global standard

Sedgwick service standards, delivered locally.

Customer first

Clear communication at every stage of the claim.

Frequently asked questions

How do I instruct an adjuster?

Email info@jo-adjusters.com or call +962 6 5523424 (mobile +962 79 7475335) with the policy details and a brief description of the loss. We will acknowledge the instruction and confirm the next steps, including when our adjuster can attend site.

Do you handle losses outside Jordan?

Yes. We are the exclusive Sedgwick Alliance partner for Jordan, Iraq, Lebanon and Syria, and we handle claims both inside Jordan and across the wider region.

What types of claims do you adjust?

Our five core lines are property, construction and engineering, marine, motor, and financial loss and monetary risk. We also handle aviation, energy, cargo and hull, and liability and casualty claims, along with pre-risk surveys and catastrophe response.

Do you work directly with insurers, or with policyholders?

We are independent loss adjusters, instructed by insurers, underwriters, brokers and the Sedgwick Alliance network. We work with the insured throughout the claim, but our appointment comes from the insurer or their representative.

Can you respond to a major or catastrophe loss?

Yes. Our catastrophe response service is built for large-scale events, where we assemble specialist personnel to attend site quickly, protect property and mitigate further damage while the claim is assessed.